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Telecommunications and Networking
To stimulate revenue growth and prevent margin erosion, telecommunications service providers must continually meet the increased demand for new services and innovative pricing models. This dynamic environment strains the systems and applications that power these new services – especially the networking, operational support and business support systems that perform service provisioning, monitoring of services, and billing.
These new telecommunications and Internet-based services are constantly changing content, location, fees, and context to personalize and optimize the subscriber experience. StreamBase’s powerful real-time processing architecture empowers application and network systems vendors, service providers, and enterprises to process and analyze high-volume, real-time data.
Here are some of the applications that our clients in telecommunications have built using StreamBase:
- Network Monitoring and Protection — Critical information systems must be continuously monitored and protected from malicious attacks by hackers. But, existing systems are often not equipped to track and respond in real-time to the massive amount of network access data generated every second. StreamBase applications can monitor and correlate network log data in real-time at rates of up to hundreds of thousands of messages/second. StreamBase can also detect signature patterns of suspicious activity and shut-down such attacks before they negatively impact your operations. Additionally, to protect mission-critical information infrastructures, StreamBase can serve as the foundation for a network monitoring solution. This can then ensure compliance with internal security guidelines or external regulations, such as Sarbanes-Oxley.
- Bandwidth and Quality-of-Service Monitoring — Adherence to Service Level Agreements (SLAs) is a critical issue that requires real-time monitoring of service management data and generation of detailed Quality of Service (QoS) reports. StreamBase provides a high-performance platform for capturing, monitoring, and analyzing customer traffic data. By offering a global view of customer traffic volumes and potential service quality issues, StreamBase can help drive real-time intervention or re-routing of traffic to address problems as they occur.
- Fraud Detection — In order to work optimally, particularly in cellular-based telephony and over the Internet, fraud detection applications must operate in real-time. By leveraging StreamBase’s real-time processing and analytic capabilities, service providers can highlight and halt suspicious traffic that may be fraudulent and could lead to damaging financial losses. With StreamBase, service providers can also access the real-time network and administrative data required to quickly create revenue assurance applications that reduce leakage and maximize profits – while maintaining the trust and confidence of your customers.
- Location-based Services — To provide these services, carriers must continuously monitor location and event data streams from millions of cellular subscribers. By correlating this data with customer profiles and preference information, carriers can offer high-value and personalized alerting services. This can in turn lead to increased customer satisfaction, accelerated service adoption, and an overall surge in profits.