StreamBase Documentation

Contact Information

Current Location: Home > Contact Us

Customers, partners, and product evaluators have a number of options to contact us:

Phone
Email
Online Support System

On the StreamBase Web site, please visit the Developer Zone.

Contact Us by Phone

From U.S and Canada: +1 866 STRMBAS
From Europe, Middle East, Africa: +44 (0)20 7190 1713
(StreamBase Ltd., London UK office)
From other locations: +1 781 761 0800
(StreamBase Systems, Lexington MA, U.S. office)

Contact Us via Email

For help with a product issue when you are using the Developer Edition of StreamBase, please send email to dev-support@streambase.com.
For help with a product issue when you are using the Enterprise Edition of StreamBase, please send email to support@streambase.com.
For general information, please send email to contact@streambase.com.

Please include the following information in your email:

Your name, company, location, organization name, and phone number.
The specific build of StreamBase that you were running. To get this information, select Help > About StreamBase Studio in the IDE, or refer to the VERSION.txt file in STREAMBASE_HOME/doc.
If you encountered a problem, the StreamBase tools that you were using.
A brief description of the scenario that can reproduce the problem (if possible).
Any StreamBase error messages, or other exceptions that were reported. Note that in StreamBase Studio, if you receive an exception, you can view an Error Log by selecting from the top-level menu:
Help > About StreamBase Studio > Configuration Details > View Error Log. You can also see a Debug Console by entering the following key sequence: hold down "Ctrl + Shift", then select "Help > About StreamBase Studio". Please include both sets of information in your report to a StreamBase representative. Thank you.
The best days/times to contact you, and whether you prefer an e-mail or phone reply.
If you send us e-mail with a problem report, we may create a ticket in our tracking system (see next section) to check its status or add comments.

Online Support System

For our customers and partners, we provide a Problem Resolution portal that allows you to report product issues. Access to the portal is specific to a password-protected support account. See the Customer Letter for details. In this portal, you can add new problem reports, view the status of the tickets you already submitted, or add comments to your tickets by clicking the [Reply] link on the ticket's page.