Contact Information

From USA and Canada: +1 866 STRMBAS

From Europe, Middle East, Africa: +44 (0) 20 7002 1095 (StreamBase Ltd., London UK office)

From other locations: +1 781 761 0800 (StreamBase Systems, Lexington, MA USA office)

For help with a product issue, send e-mail to support@streambase.com.

For general information, send e-mail to contact@streambase.com.

Your name, company, location, organization name, and phone number.

The specific build of StreamBase CEP that you were running. To get this information, select Help → About StreamBase Studio in StreamBase Studio, or refer to the VERSION.txt file in streambase-install-dir/doc.

If your question relates to StreamBase LiveView Server, include the LiveView release number. To obtain this information, at StreamBase Command Prompt, run liveview\tools\lv-server --version

If your question relates to LiveView Desktop, provide the release number, as found in the File → About StreamBase LiveView Desktop menu.

If you encountered a problem, please provide the name(s) of the StreamBase tool(s) you were using.

A brief description of a scenario that can reproduce the problem.

Any StreamBase error messages, or other exceptions that were reported. If you receive an exception in StreamBase Studio, you can view an Error Log by selecting from the top-level menu: Help → About StreamBase Studio → Configuration Details → View Error Log.

The best days and times to contact you, and whether you prefer e-mail or phone reply.

If you send us e-mail with a problem report, we may create a ticket in our tracking system to check its status or add comments.